Privacy Policy

Last updated: 4. 12. 2025

1. Data Controller

Operator: RM Bohemia caffe, s.r.o.

Headquarters: Rudé armády 651, 788 15 Velké Losiny

ID: 24251747

Tax ID: CZ24251747

Email: info@villaaurelie.cz

Phone: +420 773 160 042

2. What Personal Data Do We Process?

As part of operating our website and providing services, we may process the following categories of personal data:

Contact Details

Name and surname
Email address
Phone number

Reservation Data

Arrival and departure dates
Number of persons
Special requests and preferences

Technical Data

IP address
Browser and device information
Cookies (see our Cookie Policy)

3. Purpose and Legal Basis of Processing

Contract Performance

We process your data for the purposes of ensuring your reservation, communication regarding your stay, and providing accommodation services.

Legitimate Interest

To ensure the security of our services, fraud prevention, improving our services, and marketing communication with our clients.

Consent

For marketing purposes and sending newsletters, we always require your express consent, which you can withdraw at any time.

Fulfilling Legal Obligations

Some data we are required to process and store based on applicable laws (e.g., tax and accounting regulations).

4. How Long Do We Keep Personal Data?

We keep personal data only for as long as necessary to fulfill the purpose for which they were obtained:

Contact forms and inquiries: 2 years from last contact
Reservation data: For the duration of the contractual relationship + 10 years (according to the Accounting Act)
Marketing consents: Until consent is withdrawn or max. 5 years from last contact
Technical data and logs: Maximum 1 year

5. Sharing Personal Data with Third Parties

We do not sell or provide your personal data to third parties for their marketing purposes. We may share personal data only in the following cases:

Service providers: Hosting, email services, payment systems (e.g., Booking.com)
State authorities: Based on applicable laws
Google Maps: To display a map of our location (with your consent)

All processors are bound by contract and are required to comply with GDPR and other personal data protection regulations.

6. Your Rights

According to GDPR, you have the following rights:

Right to Access

You have the right to obtain information about what personal data we process about you.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data (right to be forgotten).

Right to Restriction of Processing

In certain cases, you can request restriction of processing your data.

Right to Data Portability

You have the right to obtain your data in a structured, machine-readable format.

Right to Object

You can object to the processing of your data for marketing purposes.

Right to Withdraw Consent

If we process data based on consent, you can withdraw it at any time.

Right to Lodge a Complaint

You can lodge a complaint with the supervisory authority (Office for Personal Data Protection).

How to exercise your rights? Contact us by email at info@villaaurelie.cz or by phone at +420 773 160 042. We will respond to your request within 30 days.

7. Personal Data Security

We take the security of your personal data very seriously. We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse:

Encrypted connection (HTTPS/SSL)
Regular security updates
Limited access to personal data only for authorized persons
Regular data backups
Employee training on personal data protection

8. Cookies and Tracking Technologies

Our website uses cookies to ensure proper functionality and improve user experience. Detailed information about the use of cookies can be found in our Cookie Usage Policy.

9. Children

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children without the consent of their legal representatives. If we discover that we have obtained a child's personal data without consent, we will delete such data immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will inform you of significant changes through the website or by email. We recommend checking this policy regularly.

11. Contact

If you have any questions regarding the protection of your personal data or wish to exercise your rights, please do not hesitate to contact us: